RETURNS/EXCHANGES
If something’s not quite right with your purchase, don’t worry—we accept exchanges and returns within 30 days of purchase, as long as your lavender treasure is unused or only gently loved. Because even the best things can have an off day!
THE RETURN POLICY
DEFECTS HAPPEN
WE WANT YOUR EXPERIENCE TO BE EXTRAORDINARY. SHOULD YOUR VAN GOGH LAVENDER PURCHASE ARRIVE DEFECTIVE OR YOUR LAVENDER PLANT ARRIVES IN POOR SHAPE , PLEASE CLICK ON THE RETURNS OR EXCHANGE BUTTON AND TELL US ABOUT YOUR PURCHASE.
WE ARE COMMITTED TO QUALITY AND WILL REPLACE OR REFUND YOUR DEFECTIVE PRODUCT.
POLICY DICTATES THAT YOUR RETURN MUST BE INITIATED WITHIN 30 DAYS OF YOUR PURCHASE AND THE PRODUCT IS NOT “USED-UP”. THANK YOU.
Policy url
https://www.vangoghlavender.com/returns
Returns
Accept returns for both defective and non-defective products
Exchanges
Accept exchanges
Product condition & Window
Product condition
New and slightly used
Window
30 days
Method & Fees
Method
By mail, At a drop-off location , In store
Return label
Download and print, Free
Restocking fees
No cost
Refund processing time
30 days